[THC] Root Beer Growlers

[L. A. Swihart]

>
>
>Sorry. I sent this to LBC's "Contact Us" link after a frustrating
>experience. If I'm off base, please correct me.
>
>I wanted a pony keg of your Root Beer for my son's birthday, but I found out
>you don't do that anymore. So I took 2 of my beer growlers today to get a
>gallon of root beer, but I was told that I have to have ROOT BEER growlers,
>which cost $5+ each.
>
>Didn't I pay a "deposit" on the regular growlers? The bar tender told me
>that I bought them and I couldn't swap them.
>
>I know that you can't fill a growler that came from another brewery because
>that's the law, but not root beer in that brewer's growler is in the law
>books?
>
>I'm cranky about this. I was going to buy 1 gallon of root beer, have a
>Common Ale while I waited, bring home 2 sixes of TCA, and look forward to
>walking to LBC at least once a week now that nice weather is here. I left
>with my 2 empty growlers and a grudge.
>
>Bill Huston
>Lafayette, IN
>  
>


What an unpleasant disappointment.  I'm shy about passing judgment 
swiftly on something like this when I know zero point zero about the way 
restaurants and breweries are run.  But ouch.  Maybe it's a 
long-standing although little known policy.  He runs the business as 
well as he knows how, and there is likely some reason for a rule like 
that.  There are stupider sounding rules which actually have somewhat 
non-stupid reasons, or used to.  I hope the staff person was not 
unpleasant to you and I'm expecting  he or she was just doing what they 
are trained to do.  I doubt if they much enjoyed disappointing you like 
that either.  After many years I still remember very well what it feels 
like to be on the waitstaff's side of the table or counter.

Greg Emig used to be on our email list, and I thought he might be on 
this (newer) Mailman list, but I can't find mail at lafayettebrewingco.com 
or greg at lafayettebrewingco.com now, so I suspect he never signed up for 
it.   He has been generous and cooperative regarding the club, 
consistently and for years, and I know he works his tail off to make 
that place work well.  It's painful to consider that two parties of whom 
I'm fond have come to such a disagreeable situation.  I hope he writes 
you and somehow things get smoothed over.

Best regards,
Linda